At ZESO Blooms, your privacy is paramount. We believe in complete transparency regarding how we handle your data. This policy clearly details what information we collect, why we collect it, and how it's used to process your orders securely, comply with Canadian privacy standards, and provide you with a seamless shopping experience on www.zeso.ca. We are deeply committed to data protection and ensuring your trust with every transaction.

1. Introduction and Consent

This Privacy Policy describes how ZESO Blooms (the "Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.zeso.ca. By visiting or using the Site, you consent to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

We collect information directly from you when you interact with our Site. This includes Order Information and Device Information.

Information TypeData Points CollectedOrder InformationName, billing address, shipping address, payment information (excluding full credit card numbers), email address, and phone number.Device InformationIP address, web browser, time zone, cookies, and data about how you browse the Site.Export to Sheets

3. How We Use Your Personal Information

We use the collected information for the following primary purposes:

• Order Fulfillment: To process your payment, arrange for shipping, provide you with invoices, and confirm order delivery of your handcrafted preserved flowers.
• Customer Communication: To communicate with you, provide support, and respond to inquiries.
• Marketing & Advertising (With Consent): To provide you with targeted advertisements or marketing communications, including through Google Ads and Social Media Retargeting.
• Compliance & Security: To screen our orders for potential risk or fraud and to comply with legal obligations.
• Website Improvement: To analyze how our customers use the Site, helping us optimize our product offerings and user experience.

4. Sharing Your Personal Information

We share your Personal Information with third parties only to help us run our business and fulfill your orders, as described above.

• Service Providers: We share necessary data with platforms like Shopify to power our online store and with Google Analytics to understand site usage.
• Shipping Carriers: We share your contact and address details with carriers (e.g., FedEx, Canada Post) to deliver your order safely.
• Payment Processors: We share your payment data with secure providers to process your transaction.
• Legal Compliance: We may share your information to comply with applicable laws or to respond to a subpoena or lawful request.

5. Your Rights as a Canadian Resident

If you are a Canadian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This retention is necessary for our warranty obligations and business records.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The current version will always be posted on this page.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: info@zeso.ca.